A popular annual offering from IG Higher Education, our Student Experience event returns in 2021 bigger and better than ever.
Taking place online across two mornings, here’s what you can expect at this year’s Enhancing Student Experience in the Covid-19 Era on 27-28th May.
Trends & Expectations for Student Complaints and Refunds
With the Office for the Independent Adjudicator receiving a record number of complaints in 2020 (read the 10 most common here) join them for their session showcasing the core trends identified in complaints relating to the pandemic. Felicity Mitchell, Independent Adjudicator at the OIA will outline how institutions can develop a preventative approach and outline what best practice looks like in the management and handling of complaints
£9k for What?: Demonstrating Value for Money
Demonstrating value for money has never been more important for the sector, with the issue of consumer rights becoming increasingly important. In this session, attendees will look at managing expectations, ensuring transparency, transforming teaching provision in the blended environment, and new approaches to student satisfaction.
Covid-19 Workshops: Develop Your Action Points
As students return to campus, managing student safety, wellbeing, and satisfaction calls for effective interventions and high-quality support services. Covering topics including student testing and mental health support services, these interactive workshops will allow participants to benchmark their provision and develop their own action points in supporting an outstanding student experience.
Solutions Workshops: Driving Innovation Amid Covid-19
Discuss new approaches to the student experience with sector leaders that have successfully driven innovation across the sector during the pandemic. Workshop topics include supporting social links and community during lockdown, providing freshers and extra curricula activities, and delivering effective wellbeing services on a social distanced campus
Blended Learning: Ensuring Teaching Provision Meets Student Needs
With a recent poll finding 50% of lecturers are not confident in their online teaching provision, use this time to discuss the next steps for blended and online learning in enhancing the student experience. Attendees will explore what genuinely high-quality teaching looks like and how to implement it; how to engage with students to deliver online teaching that meets their needs; and how to improve the student experience in the long-term through digital transformation and new teaching pedagogy.
The International Perspective: Managing Student Retention and Engagement
With many universities experiencing high dropout rates, particularly from international students, attendees should come armed to this interactive roundtable with ideas, questions, and thoughts for an open discussion into how to manage student retention and engagement amid Covid-19.
Meeting Expectations and Emerging from Lockdown: Ask the Students
A chance for honest feedback and reflections on the crisis, and a conversation around how universities can meet the needs of students and what the sector needs to do next as institutions emerge from lockdown.
All New for 2021!
Registration grants access to a pre-event Roundtable on 26th May 2021: What do Students Want? Unlocking the Student Voice.
A unique opportunity to get answers to key questions including: What motivates students? What makes them engaged or switched off? What are their expectations from their university experience? How do they view their campus? What causes do they care about?
In this Roundtable discussion, we’ll seek to unlock the major trends all student experience professionals should be aware of, what we can expect from Generation Z across the 2020s, and how institutions can respond.